DON'T SEE YOUR QUESTION HERE?
Contact us via phone or e-mail and we'll be happy to supply a personalized response.
Order/ Pricing
Q. How do I order?Q. How long will it take to receive my items?
Q. Are rush orders available?
Q. Why aren't there any prices on your website?
Q. What are the "Sold in quantities of" designations?
Products
Q. I'm looking for a specific item that I don't see on your website. Can you get it for me?Q. Will you customize items if I didn't purchase them from you?
Q. What is the "Actual colors may vary" disclaimer on some products?
Art
Q.What are your recommended imprint sizes for apparel?Q. What types of images do you recommend?
Q. Can I use an image I found online?
Q. The image I want isn't in vector or hi-res format. What can I do?
Q. I don't have an image at all, just an idea. Can you help?
Q. Will I have a chance to approve the final design?
Q. Can you print names and/ or numbers on apparel for athletic teams?
Q. I've ordered from Classic Products before and would like to reorder. Do you still have the artwork previously used?
A. Ordering is easy! If you haven't decided on a product you can contact one of our experienced sales representatives who will gladly help you find the right product for your needs. If you have decided on a product the following steps will guide you through obtaining a free quote or to get your order started.
Step 1
Provide our staff the following information or have a sales representative help you:
- Product type or style number (SKU)
- Quantity
- Product color(s)
- Print or design color(s)
- Are you using your own design or do you need one created?
- Imprint method (i.e. screen print, embroidery, deboss, foil stamp)
- Your contact information
After we receive your information our sales staff will provide you with a free product quote.
Step 3
Place your order.
Q. How long will it take to receive my items?
A. Production time usually requires 10 business days from time of order approval and does not include shipping times. Certain items may take longer depending on their availability. Be sure to let us know when you order if you have a 'need by' date, such as an event or program start.
A. In certain circumstances we may accomodate rush orders. Additional fees may apply.
Q. Why aren't there any prices on your website?
A. Our pricing is dependent on a number of factors including how many items are ordered, number of print locations, and number of print colors. In order to provide the best pricing for your individual orders we'll need such information from you in order to provide a custom quote. But don't worry - our quotes are always free!
Q. What are the "Sold in quantities of" designations?
A. To provide the most cost-effective savings to our customers some of our items are sold in designated quantities. These numbers are the minimum number of each item you should order to ensure cost efficiency.
Q. I'm looking for a specific item that I don't see on your website. Can you get it for me?
A. With thousands of items available we can't show everything on our website, although we're adding products regularly. If you have something in mind but don't see it on our site please contact us. Chances are we can get what you're looking for.
Q. Will you customize items if I didn't purchase them from you?
A. Yes, in most cases we are happy to screenprint or embroider customer furnished goods. You simply need to get them to us.
Q. What is the "Actual colors may vary" disclaimer on some products?
A. Computer monitors represent color differently depending on their capabilities and settings. While we do our best to accurately represent our products it is recommended that you discuss your color choice with one of our sales representatives to ensure your satisfaction.
Q. What are your recommended imprint sizes for apparel?
A. Our standard sizes for adult-sized imprints are as follows:
- Small front: 3 1/2" wide, usually printed on the right or left chest
- Medium front: 8" wide, centered across the chest
- Large front: Within 12" wide x 12" high, centered across the chest
- Large back: Within 12" wide x 12" high centered across the shoulder blades
- Sleeve imprint: Within 3 7/8" wide for short sleeve centered horizontally on short sleeve, within 12" high printed vertically on longsleeve
Q. What types of images do you recommend?
A. Vector art is preferred. These files should be saved in their native format with all fonts converted. Other files such as tif, jpeg, or gif files may be acceptable but must be hi-resolution (300+ dpi) and scaled to desired print size. Files not meeting quality standards may be rejected or require recreation. If you are unsure if your images meet our standards we're happy to evaluate them and let you know.
Preferred formats:
- Macromedia Freehand version 10 or earlier. Convert all fonts before sending!
- Adobe Illustrator version 8 or earlier. Convert all fonts before sending!
- Editable eps files. Convert all fonts before sending!
- High resolution (300+ dpi) images such as jpg, tif, gif, or pdf scaled to desired print size or larger.
Q. Can I use an image I found online?
A. Online images are often copyrighted and should not be used without the express permission of the copyright holder. Aside from legal use issues, images found online are often too poor in quality to be used for printing. We discourage the use of such images, however, depending on image quality we may be able to print or embroider the image provided it is legal to do so.
Q. The image I want isn't in vector or hi-res format. What can I do?
A. Depending on the logo we may be able to recreate the artwork for quality printing. Art charges may apply.
Q. I don't have an image at all, just an idea. Can you help?
A. Yes! We can design something for you with the specifications you provide. Additional fees may apply.
Q. Will I have a chance to approve the final design?
A. We are happy to supply art approval upon request which can either be e-mailed or faxed.
Q. Can you print names and/ or numbers on apparel for athletic teams?
A. Yes, we are able to heat-seal or screenprint names and/ or numbers on your shirts and jerseys.
A. We will keep your logo on file for a minimum of one year. While we typically keep artwork on permanent record we do not guarantee art retention longer than one year from your last order.